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About TPM

We're always looking for A players.  Submit your application or resume and join our winning team!  

  • Customer Service Representative

    As a Customer Service Representative, you are the first person many Target Print & Mail customers connect with, and you are the embodiment of our brand. You must convey a sense of expertise, urgency and unparalleled customer service. You will understand customer needs and provide them with a quote, and once they approve you are responsible for shepherding their job through production to delivery. This is a critical role for Target Print & Mail, and we are looking for an A player who can step in and rise to the challenge.

    Note that this CSR will work at our Production Center, not our Retail Center. This person will sit behind a desk in front of a computer, and will interface with customers who email, call and visit our Production Center.

    Responsibilities and Duties:
    • Greet and assist customers with a smile.
    • Process orders in a courteous and timely manner.
    • Listen to and seek to understand customer needs.
    • Communicate our products and services clearly and succinctly.
    • Resolve customer questions and concerns immediately.
    • Understand and abide by the company pricing system and policies.
    • Provide quotes for customers and sales managers.
    • Track customer projects as they move from quote to printing to delivery.
    • Review estimates and invoices for accuracy.

    Qualifications Required:
    • Positive and upbeat attitude.
    • High school diploma or GED equivalent.
    • Excellent command of the English language in both written and oral forms.
    • Exceptional phone, email and customer service skills.
    • Ability to identify and meet customers’ needs and requirements.
    • Strong attention to detail and ability to solve problems.
    • Computer literate and comfortable with new technology.
    • Organized with good time management skills.
    • Able to multi-task.

    We are an equal opportunity employer. Candidates will be drug tested before hiring.

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